Contents
1.Who we are
Khidmeh (“we”, “us”) is a mobile app that connects customers in Lebanon with local service professionals — plumbers, electricians, cleaners, tutors, medical practitioners and more. We are based in Beirut, Lebanon. For anything in this policy, contact [email protected].
This policy covers the Khidmeh mobile app and the services provided through it.
2.Data we collect
We only collect what the app needs to work. We do not sell your data, and we do not use it for advertising.
Information you give us
| Data | Why we need it | Who provides it |
|---|---|---|
| Name | Identify you to the other party in a job | Everyone |
| Email address | Sign-in identity and account notices | Everyone |
| Phone number | Sign-in identity; how customers reach a worker | Everyone |
| Gender | Shown on worker profiles; some customers prefer to choose | Everyone |
| Date of birth | Optional; confirms you are 18+ | Everyone |
| City / service areas | Show workers near you | Everyone |
| Profile photo | Shown on your profile | Optional |
| Bio, speciality, experience | Shown on your public worker listing | Workers |
| “My Work” photos | Portfolio shown on your listing | Workers (paid plans) |
| Identity / credential documents | Only to review a Verified Badge request | Workers (optional) |
| Reviews and ratings | Published on worker profiles | Customers |
Information collected automatically
- Precise location (GPS) — only when you send an SOS request. See section 4.
- Push notification token — a device identifier from Firebase Cloud Messaging, used to deliver notifications.
- Service usage — which worker profiles were viewed, so workers can see their visitors and so we can meter plan credits.
- Payment records — subscription and transaction history. Card details are handled by our payment providers and are never stored on our servers.
3.How we use your data
- Create your account and sign you in using a one-time code (OTP).
- Show worker listings and let customers search by name, service, speciality and area.
- Connect a customer to a worker so the job can happen.
- Deliver SOS requests to nearby workers who accept emergency jobs.
- Send notifications about jobs, SOS requests, subscriptions and account activity.
- Operate worker subscriptions, credits and payments.
- Review Verified Badge applications.
- Keep Khidmeh safe — prevent fraud and abuse, and enforce our terms.
4.Location data
Khidmeh asks for location permission for one purpose: SOS requests. When you send an SOS, your precise GPS position is attached so the worker who accepts can find you.
- Your precise location is only captured when you choose to send an SOS request.
- It is shared with the worker who accepts your request, so they can reach you.
- We do not track your location in the background or when the app is closed.
- You can refuse or revoke location permission in your device settings at any time; the rest of the app continues to work.
- Deleting an SOS request deletes the location attached to it.
Your city (approximate area) is separate — you choose it yourself, and it is used only to show relevant workers.
6.Legal basis
- To provide the service — the data needed to run your account and connect you to the other party.
- Consent — precise location for SOS, and optional items such as your photo or ID documents. You can withdraw consent at any time.
- Legitimate interests — keeping the platform secure and preventing abuse.
- Legal obligation — where the law requires us to retain or disclose data.
7.How we protect your data
- All traffic between the app and our servers is encrypted in transit (HTTPS/TLS).
- There are no passwords to steal — sign-in uses a one-time code sent to your email or phone.
- One-time codes are stored hashed, expire after 10 minutes, and are rate-limited against guessing.
- Identity documents are stored on private storage, never publicly reachable, and are accessible only to authorised staff through time-limited signed links.
- Access to production data is restricted to staff who need it.
No system is perfectly secure, but we work to protect your data and will notify you of any breach affecting you as required by law.
8.Retention & deletion
We keep your data only while your account exists. You can delete your account at any time from inside the app — it is immediate and permanent, confirmed with a one-time code.
Full instructions, and a complete list of what is deleted and what is kept, are here: How to delete your account.
After deletion, residual copies may remain in encrypted backups for up to 30 days before being overwritten. Anonymous, aggregated statistics that cannot identify you may be kept.
9.Your rights
- Access — request a copy of the data we hold about you.
- Correction — edit your profile details at any time in the app.
- Deletion — delete your account and data from the app, or by emailing us.
- Withdraw consent — revoke location or notification permission in your device settings.
- Object / restrict — ask us to stop a particular use of your data.
To exercise any of these, email [email protected]. We verify your identity and respond within 30 days.
10.Children
Khidmeh is intended for adults aged 18 and over and is not directed at children. We do not knowingly collect data from anyone under 18. If you believe a minor has given us personal data, contact [email protected] and we will delete it.
11.Changes to this policy
We may update this policy as the app evolves. The “last updated” date at the top always reflects the current version, and we will notify you in the app about significant changes.
12.Contact us
Questions, requests or complaints about your privacy:
Email: [email protected]
Location: Beirut, Lebanon